RDO was delighted to interview Commissioner Leigh Johns OAM from the Fair Work Commission about workplace and employment dispute resolution.

Commissioner Johns was appointed to the Fair Work Commission in 2013. Prior to his appointment he held senior roles in the Commonwealth Government and, before that, was a lawyer in private practice. Commissioner Johns is an accredited mediator and has a keen interest in online dispute resolution.

Jesus. He has had such a large impact on Western civilization and in my own life.

Queen Elizabeth II because her breadth of experience over 70 years on the thrown has been extraordinary.

I studied law and economics at university and then spent 14 years in private legal practice. In 2007 I came to government as the Chief Counsel of (what is now) the Fair Work Ombudsman. I then spent 3 years regulating workplace laws in the building and construction industry before being appointed to the Commission by the Gillard Government in 2013.

The Fair Work Commission is Australia’s national workplace relations tribunal. We set the minimum wages for Australia and help with issues in the workplace (like unfair dismissals, anti-bullying and sexual harassment). Last financial year we received 29,631 applications and held 12,287 hearings/conferences.

It can be very varied depending on the matters that have been allocated. A large part of our work is unfair dismissal cases. A usual day will be filled with conciliation conferences trying to assist parties to resolve disputes as between themselves.

There is a heavy focus on ADR. ADR gives parties in dispute the opportunity to work through disputed issues with the help of a neutral third party (a member of the Fair Work Commission). It is generally faster and less expensive than an arbitrated hearing.

Often times a dispute resolution clause in an Award or enterprise agreement will require ADR before the matter comes to the Fair Work Commission.




I have been very impressed with the online hearing environment. It has some many advantages. Online hearings can be more accessible and efficient. They reduce travel time to court and result in costs savings to litigants.

Make sure you have a quiet and private location to participate from. Ensure there is sufficient internet connection for your device. Test your technology in advance of the hearing. Ideally use a headset rather than the in-built microphone. Mute yourself when not speaking.

I think there is enormous capacity for online dispute resolution through AI. I can see a time when the vast majority of unfair dismissal applications are resolved through online mediation without the need for a human mediator/conciliator. The facility already exists for this to occur. More tribunals could run pilots to test effectiveness and user experiences.